At CROZSI ECOMMERCE PRIVATE LIMITED, we strive to provide our customers with a seamless and efficient shipping experience. Please read our shipping policy below to understand how we handle shipping and delivery.

1. Shipping Methods:

- We offer various shipping methods to ensure that your order reaches you in a timely manner. The available shipping methods will be displayed at the checkout page, and you can choose the one that best suits your needs.

2. Processing Time:

- We aim to process and ship all orders within 1-2 business days. However, please note that during peak seasons or promotional periods, there may be slight delays in processing times. We appreciate your patience and understanding.

3. Shipping Time:

- The shipping time will depend on the shipping method you have chosen and your location. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track the progress of your package.

- Please note that shipping times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen weather conditions. We apologize for any inconvenience caused by such delays.

4. Shipping Costs:

- The shipping costs will be calculated based on the weight of your order and the shipping method selected. The exact shipping cost will be displayed at the checkout page before you complete your purchase.

- We may offer free shipping promotions from time to time, so be sure to check our website or subscribe to our newsletter for any ongoing offers.

5. International Shipping:

- We currently offer international shipping to select countries. The availability of international shipping and the applicable shipping costs will be displayed at the checkout page.

- Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer, and we recommend contacting your local customs office for more information before placing an international order.

6. Order Tracking:

- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package on our website or the website of the respective shipping carrier.

- If you have any questions or concerns regarding the tracking of your order, please feel free to contact our customer support team, and we will be happy to assist you.

7. Shipping Address:

- Please ensure that you provide us with the correct and complete shipping address at the time of placing your order. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

- If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.

8. Lost or Damaged Packages:

- In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.

- Please note that we may require additional information or documentation, such as photos of the damaged package, to process your claim. We appreciate your cooperation in providing any necessary details to facilitate the resolution process.

9. Contact Us:

- If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer support team:

- Email: sales@crozsi.com

- Phone: +91 99443 55724

- Address: 1/32, Rani Nagar, Seerapalayam, Madukkarai, Malumichampatti, 641050 Coimbatore, Tamil Nadu, India

We value your satisfaction and will do our best to ensure that your order is shipped and delivered to you in a timely and secure manner. Thank you for choosing CROZSI ECOMMERCE PRIVATE LIMITED.